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FAQs

Q. Does your apparel fit true to size? 

A. Yes. All our clothing fits true to size with the exception of our women's fitted t-shirts, which fit snug... but I guess that's what we mean by "fitted" :) If you are interested in the fitted tee, order one size up or go for the unisex tee for a more relaxed fit. 


Q. I have not received any emails about my order. Did it go through?

A. If you did not receive an Order Confirmation email shortly after placing your order, it is possible the order was not fully placed or that your email was entered incorrectly. Please reach out to us: YouMatter@MatterApparel.com if you did not receive your Order Confirmation and we’ll take good care of if for you. 

Q. I received something other than what I ordered.

A. Oh goodness, well that's embarrassing. We apologize. Please email us at YouMatter@MatterApparel.com so we can make things right. 


Q. My order says it's being returned to MATTER APPAREL. What do I do?

A. Undeliverable orders due to customer or address error will require re-shipment. We understand that mistakes happen and we really want you to enjoy your order, so MATTER APPAREL will cover the cost of the second attempt, only after the original order has returned to us. 


Q. How do I wash my MATTER APPAREL?

A. Machine wash cold with like colors to preserve the colors and screen printing. Tumble dry.


Q. Do you ship to my location and how long will it take?

A. Yes, we ship worldwide which means if you can receive mail, you will be able to get your apparel. Usually between 3-10 working days. This excludes the North and South Poles, and a few other places.


Q. How much does shipping cost to my country?

A. Shipping outside of the United States begins at $8.50 and up depending on the weight of your order. MATTER APPAREL has no control over how countries choose to levy customs fees, duties or other taxes on incoming goods. We cannot predict what the customs fees will be as we ship to over 50 countries worldwide and each country has its own set of individual policies. If you are not familiar with your country's importing policies and taxation practices, please check before ordering.


Q. Where is the MATTER APPAREL HQ?

A. We are based in Portland, Oregon. 


Q. I want to become part of the MATTER movement; do you have an Affiliate / Ambassador program I can join?

A. Email Lacy@MatterApparel.com for more information on this.


Q. Will wearing these make me a better person?

A. Absolutely! Believe what your shirt/hat says and treat others the way your shirt/hat says. That'll make you one exceptional human being. :) 


Q. I want to do a fundraiser to get these shirts on people who really need to remember these messages. How do you do that? 
A. Please reach out to Lacy@MatterApparel.com


Q. Do you wholesale to stores or organizations? 
A. We do. Please reach out to Lacy@MatterApparel.com